Effective Date: September 14, 2026
Check On Me ("Check On Me," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using the Check On Me mobile application, website, and related services (collectively, the "Service").
This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the choices you have regarding your information.
By using Check On Me, you acknowledge that you have read and understood this Privacy Policy.
Check On Me is a personal safety and check-in application designed to help people who live alone, older adults, individuals who may require periodic check-ins, and anyone who wants an additional layer of safety and support.
The Service allows users to establish scheduled check-ins. A user may designate trusted family members, friends, caregivers, or other individuals as contacts. If a scheduled check-in is missed and the user does not respond to the application's alert within the configured period, Check On Me may send a notification to the designated contact asking them to check on the user.
Check On Me is intended to provide an additional safety and communication tool. It is not an emergency response service and should not be considered a replacement for emergency services, medical professionals, caregivers, or direct human assistance.
Depending on how you use the Service, we may collect the following categories of information.
When you create an account, we may collect:
If you use a third-party sign-in service, such as Google Sign-In or another supported authentication provider, we may receive information made available to us by that provider, such as your name, email address, and profile identifier.
To provide the core functionality of Check On Me, we may collect information relating to your check-in settings, including:
This information is used to operate the check-in and alert functionality of the Service.
If you add family members, friends, caregivers, or other trusted contacts, we may collect information such as:
You should only provide contact information for individuals you are authorized to designate as contacts and should provide those individuals with appropriate information about their inclusion as a Check On Me contact.
Where required, a designated contact may be required to provide their own consent before receiving SMS notifications from Check On Me.
Check On Me may use third-party telecommunications providers, such as Twilio, to deliver SMS notifications.
When an SMS notification is sent, we may process information such as:
SMS messages are used primarily to provide safety and check-in notifications.
We do not sell or rent phone numbers to third parties for their own marketing purposes.
When you use the Service, we may automatically collect certain technical information, including:
This information helps us maintain, secure, troubleshoot, and improve the Service.
Check On Me may request access to location information if a feature of the Service requires it.
If location functionality is introduced or enabled, we will request the appropriate device permission where required and explain the purpose of the location request.
Location information will only be collected and used for the purposes described at the time the permission is requested or as otherwise permitted by applicable law.
You can generally control location permissions through your device settings.
If the current version of Check On Me does not require location information, the application will not collect precise location information simply because the application is installed.
You may voluntarily provide additional information when communicating with us, such as when you:
We may retain this information as reasonably necessary to respond to your request and operate the Service.
We use personal information for legitimate business and service purposes, including:
We use your information to:
The primary purpose of collecting check-in and trusted-contact information is to provide the safety functionality of Check On Me.
For example, if a user establishes a daily check-in and fails to respond within the configured period, the Service may use the user's check-in information and designated contact information to send an alert asking the contact to check on the user.
We may use technical and usage information to:
Where practical, we may use aggregated or de-identified information for analytics and service improvement.
We may process information to:
We may use information when necessary to:
We do not sell your personal information.
We may share information in the following circumstances.
When you configure a family member, friend, caregiver, or other trusted person as a contact, we may share information with that person when necessary to provide the Check On Me notification service.
For example, if you miss a scheduled check-in, the designated contact may receive an SMS informing them that you have missed a check-in and asking them to check on you.
The specific information shared may include your name, check-in status, and information necessary to explain the reason for the notification.
We may use trusted third-party companies to help us operate the Service.
These providers may provide services such as:
These providers may process personal information only as reasonably necessary to provide services to us and are expected to maintain appropriate security and confidentiality measures.
Check On Me may use Twilio or other telecommunications providers to deliver SMS messages.
Information required to send an SMS may be transmitted to the applicable telecommunications provider, including phone numbers and message content.
The handling of such information is also subject to the applicable provider's privacy practices.
We may disclose information if we reasonably believe disclosure is necessary to:
If Check On Me or substantially all of its assets are involved in a merger, acquisition, financing, reorganization, sale, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.
Where required, we will provide appropriate notice regarding such a transfer.
Check On Me does not sell, rent, or trade users' personal information to third parties for their own advertising or marketing purposes.
We also do not sell designated contacts' phone numbers or contact information to advertisers or marketing companies.
Check On Me uses SMS primarily for safety-related notifications.
A designated contact may receive an SMS when a Check On Me user has missed a scheduled check-in and the conditions configured by the user have been met.
SMS recipients may be able to opt out of future messages by replying "STOP" where supported.
Recipients may also contact Check On Me support regarding SMS preferences.
For more information regarding SMS consent and opt-out procedures, please refer to the Check On Me SMS Opt-In and Consent Policy.
Check On Me is not intended to be used by children under the age required by applicable law to provide consent to the processing of their personal information.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, destruction, and misuse.
Depending on the nature of the information, security measures may include:
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
Therefore, while we work to protect your information, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to provide the Service, maintain user accounts, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.
The length of time we retain information depends on the type of information and why we collected it.
For example, account information may be retained while your account remains active, while certain transaction, security, consent, or legal records may need to be retained for a longer period.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our retention practices.
You may request deletion of your Check On Me account and associated personal information through the available account settings or by contacting Check On Me support.
When an account deletion request is received, we will take reasonable steps to delete or anonymize information associated with the account, subject to information that we are legally required or permitted to retain.
Some information may remain in backup systems for a limited period before being permanently deleted or overwritten.
Depending on your location and applicable law, you may have rights regarding your personal information.
These may include the right to:
Some requests may be subject to applicable legal limitations.
To exercise your rights, contact us using the information provided below.
You may be able to control certain notifications through the Check On Me application and your device settings.
You may also modify or remove designated contacts through the application where the applicable functionality is available.
Disabling certain notifications may affect the functionality of the Service, including your ability to receive reminders or safety alerts.
The Service may use or integrate with third-party services and technologies.
These third parties may have their own privacy policies and terms governing their collection and use of information.
Examples may include:
We encourage users to review the privacy policies of third-party services when appropriate.
Check On Me is not responsible for the privacy practices of third-party websites or services that we do not control.
Check On Me may use service providers or infrastructure located in countries other than the country in which you live.
As a result, your personal information may be transferred to, stored, or processed in other jurisdictions.
Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are used for international transfers of personal information.
We may use analytics and diagnostic technologies to understand how the Service is used and to identify technical issues.
Analytics information may include device information, application usage information, crash information, and general interaction data.
Where possible, we use aggregated or de-identified information for analytics and service improvement.
If Check On Me operates a website, we may use cookies and similar technologies to:
You may be able to control cookies through your browser settings.
Disabling certain cookies may affect website functionality.
Check On Me is designed to assist with personal check-ins and notifications but does not guarantee that an emergency will be detected or that an alert will successfully reach a designated contact.
Messages may fail or be delayed because of:
Users should not rely exclusively on Check On Me for emergency protection.
In an immediate or life-threatening emergency, users should contact the appropriate local emergency services directly.
Users are responsible for ensuring that information provided for designated contacts is accurate and up to date.
Check On Me cannot guarantee delivery of notifications if a phone number or other contact information is incorrect, inactive, disconnected, blocked, or otherwise unavailable.
Users should periodically review their designated contacts and notification settings.
We may update this Privacy Policy from time to time to reflect changes in our Service, business practices, technology, or applicable laws.
When we make changes, we will update the "Effective Date" at the beginning of this Privacy Policy.
Where required by law, we will provide additional notice of material changes.
Your continued use of the Service after the effective date of an updated Privacy Policy constitutes acceptance of the updated policy to the extent permitted by applicable law.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
We will make reasonable efforts to respond to privacy-related requests within a reasonable period and in accordance with applicable law.
By using Check On Me, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how your information may be collected, used, and shared as described above.
Check On Me is committed to protecting your personal information while providing a reliable safety and check-in service.